SUBANG JAYA: CelcomDigi is escalating its efforts to fight digital scams by rising consciousness, imposing excessive safety and security requirements internally, collaborating with enforcement companies and utilising technological developments to determine protections in opposition to cybercrime.
CEO Datuk Idham Nawawi stated: “Guided by the Nationwide Rip-off Consciousness Survey 2024 report, CelcomDigi can strategically direct efforts to deal with this epidemic, strengthen belief and foster a safer digital atmosphere for Malaysians.
“The corporate believes that large-scale motion by way of partnerships is essential to successful this conflict and continues to advocate a whole-of-society method to fight scams and fraud extra successfully,“ he stated.
Idham stated the corporate’s duty is to guard the protection and safety of its over 20 million clients.
CelcomDigi unveiled its Nationwide Rip-off Consciousness Survey 2024 report throughout its inaugural Setting, Social and Governance Day 2024 Summit right this moment.
The survey is a part of CelcomDigi’s ongoing battle in opposition to scams and fraudulent actions, which have develop into some of the urgent social points.
The report offers complete knowledge and actionable insights for media, enforcement companies, the federal government and the general public to extend vigilance and tailor instructional initiatives to deal with particular gaps in rip-off consciousness and safety measures.
The nationwide survey polled 10,893 respondents from low-income communities to gauge their understanding and resilience in the direction of scams. It goals to determine Malaysians’ understanding of and resilience in the direction of scams and associated preventive measures, and collect responses from people aged 18 and above throughout Malaysia.
Key areas surveyed embody experiences with scams, information of rip-off techniques, preventive measures equivalent to private knowledge safety, and consciousness of the 997 hotline of the Nationwide Rip-off Response Centre.
The survey discovered that 31% of digital group members had been contacted by somebody pretending to be from a financial institution, telecommunications firm, or authorities division requesting private info. Moreover, 23% of respondents had been knowledgeable of points with their financial institution accounts or contacted about receiving authorities help, each requiring private or financial institution particulars.
The survey recognized 4 fundamental platforms utilized in rip-off techniques: e mail, telephone calls, textual content messages, and social media, particularly by way of WhatsApp. It revealed that the most typical methods victims had been contacted by scammers had been telephone calls (76%) and textual content messages (51%). Social media stays the first supply of knowledge on rip-off consciousness, with 70% of respondents counting on it, adopted by conventional mass media (61%), and household and buddies (55%).
A panel session featured Business Crime Investigations Division Assistant Director ACP Lai Lee Ching, Financial institution Negara Malaysia BNMLINK supervisor Vijayadurai Singgatore and Malaysiakini head of operations Tham Seen Hau.
Lai emphasised the significance of the digital group studying from rip-off consciousness initiatives to teach one another on scammers’ modus operandi.
“Victims in Malaysia range from a really younger age to retirees. Digital group members should be vigilant in dealing with these rip-off techniques. Strong collaborations should be pursued to save lots of many victims and can straight educate all members of the digital group,“ she stated.
A CelcomDigi assertion stated addressing the issue was essential for constructing and sustaining belief within the digital age.