PETALING JAYA: Liberty Normal Insurance coverage Bhd, a participant in Malaysia’s insurance coverage sector, acquired an accolade for the Digital Transformation Initiative of the 12 months on the latest Insurance coverage Asia Awards 2024.
Thie award underscores Liberty’s function in redefining conventional boundaries by revolutionary options, notably by its revolutionary “One Up Suite”, guaranteeing seamless and environment friendly buyer interactions.
Following a strategic merger in 2023, Liberty enhanced its market presence, cementing its place within the business.
“This award is a testomony to our steady efforts to combine cutting-edge expertise to ship distinctive service and options. With over 110 years of native and worldwide experience within the business, we stay steadfast in our dedication to supporting our clients and folks in order that they really feel safe to embrace the challenges of right this moment, while confidently pursuing tomorrow,” mentioned CEO Puneet Pasricha (Pasha).
A pivotal factor of Liberty’s digital technique is One Up Suite, which stands on the forefront of technological development throughout the insurance coverage sector. The superior digital platform, designed with a mobile-first method, simplifies the insurance coverage course of for each brokers and clients. It affords complete functionalities for issuing and managing motor, journey, and private accident insurance policies.
Past primary administration, the suite empowers brokers with subtle instruments for real-time monitoring of coverage renewals, proactive follow-up actions, and a sturdy gross sales dashboard that considerably enhances the effectivity of the gross sales and post-sales processes.
The revolutionary options of One Up Suite are instrumental in reworking conventional insurance coverage service supply, guaranteeing that each buyer interplay is seamless, personalised, and extremely responsive. This instantly enhances buyer engagement and satisfaction, aligning completely with Liberty’s dedication to delivering superior customer support by digital excellence.
“Embracing a digital-first method not solely prepares us for future challenges but in addition solidifies our function as a dedicated protector and accomplice to hundreds of thousands throughout Malaysia, guaranteeing their monetary safety and well-being by superior technological options,“ Pasha mentioned.
The Insurance coverage Asia Awards 2024 is a prestigious occasion celebrating insurance coverage firms which have pushed the bounds of innovation, considerably impacting clients and the sector. Liberty’s accolade on the awards reaffirms its pivotal function within the business and its ongoing dedication to digital transformation.